About This Construction Operations Plan Video

Hey all, Dr. Paul Borosky here, business consultant, business plan writer, and founder of the Organize-Plan-Grow™ Strategy. In this video, I walk you through a sample construction company operations plan that shows how to organize workflows, align daily processes with long-term goals, and set measurable performance benchmarks. Whether you’re a startup contractor or running an established construction firm, this example will help you see how a well-documented operations plan can transform your business from chaotic to streamlined.

Why an Operations Plan Matters for Construction Businesses

In the construction industry, recurring problems often stem from the same cause — no documented operations plan. Without one, owners and teams operate reactively, which leads to inefficiency, missed deadlines, and inconsistent service quality.

A strong operations plan:

  • Clearly defines how your construction business should operate.

  • Reduces inconsistencies and chaos in daily workflows.

  • Provides a benchmark for evaluating performance.

  • Keeps your team organized and focused on the same vision.

What’s Inside This Sample Construction Operations Plan

Using my Organize-Plan-Grow™ framework, I’ve structured the plan into these key sections:

  • Executive Summary – Who you are, what you do, why you do it, and how you measure success.

  • Business Overview – Core services, target clients, and your “why.”

  • Business Location – Office setup, site operations, and service areas.

  • Operational Workflow – From first client contact to job completion, documented step-by-step.

  • Job Descriptions – Role summaries for owner, project manager, field supervisor, and more.

  • Key Performance Indicators (KPIs) – Metrics like project completion time and quality scores.

  • Organizational Chart – Clear reporting structure.

  • Risk & Contingency Strategies – Anticipated risks and planned responses.

Need Help with a Construction Operations Plan?

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Transcript (for SEO & Accessibility)

Hi everyone, Dr. Paul Borosky here — business consultant and founder of the Organize-Plan-Grow™ Strategy.

In this video, I share a sample construction company operations plan. This example is a completed plan, but when I work with small business owners in the construction industry, we create it together based on their unique vision.

An operations plan is not just a formality. The real value is in the process — working with a professional consultant to examine each area of your business, document how it should operate, and then use that plan to guide daily activities toward your long-term vision.

Before we look at the sample, here are two important facts:

  1. The root cause of most recurring problems in construction companies is the absence of a documented operations plan.

  2. Roughly 99% of small businesses do not have one.

A strong operations plan helps you:

  • Stay organized and reduce inconsistencies.

  • Share expectations with stakeholders.

  • Evaluate each section of your business.

  • Use measurable benchmarks to track progress.

In this sample, based on my Organize-Plan-Grow™ framework, you’ll see sections including:

  • Executive Summary – your identity, services, purpose, and KPIs.

  • Business Overview – core offerings and target customers.

  • Business Location – where and how you operate.

  • Operational Workflow – from client contact to job completion.

  • Job Descriptions – summaries for key roles.

  • KPIs – definitions, targets, and importance.

  • Organizational Chart – visual reporting structure.

  • Operational Risks & Contingency Strategies – top industry risks and your response plan.

A well-structured operations plan is one of the best tools for organizing, planning, and growing your construction business with confidence.