COO Services for Small Businesses

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In the video above, Dr. Paul Borosky, MBA, explains his Fractional COO services for small businesses. He discusses how he helps owners develop operational strategies, improve organizational structure, and establish key performance indicators (KPIs). His goal is to streamline processes, reduce costs, and build scalable, efficient systems for sustainable business growth.

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Transcript

Introduction

Hey y’all, Dr. Paul Borosky here, owner of Quality Business Plan.
In this video, I’ll walk you through my Fractional COO services—what they are, how they help small businesses, and why they’re becoming one of my most in-demand consulting offerings.

We’ll start with a brief background about me, then dive into the main areas of my COO services:

1. Operational Strategy Development

2. Organizational Structure Planning

3. Key Performance Indicator (KPI) Development and Monitoring

4. Additional COO Services

Let’s get started.

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Operational Strategy Development

One of the most popular services I offer as a Fractional COO is Operational Strategy Development.

Under this umbrella, I help small business owners:

• Scale Operational Growth: Many businesses want to grow but lack a solid foundation. I help identify gaps, strengthen your base, and design a structured plan for expansion.

• Standardize Business Processes: Over time, employees develop their own “tricks” or shortcuts to get work done. While these may improve individual performance, they often lead to inconsistency. I document and retrain teams to ensure standard operating procedures (SOPs) are consistent companywide.

• Reduce Costs: Every small business has cost leaks—areas where money slips away unnoticed. I identify those leaks and help implement cost-reduction strategies that protect profit margins.

This service builds the operational backbone you need to scale efficiently and sustainably.

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Organizational Structure Planning

The second core service I provide is Organizational Structure Planning.

Many small businesses start off informally—people are hired as needed, and roles overlap without much structure. While this works early on, it eventually leads to inefficiency and confusion.

I step in to help you define and refine your organizational hierarchy by:

• Reorganizing the Business for efficiency and clarity.

• Designing centralized or decentralized decision-making systems, depending on your company’s size and goals.

• Implementing succession planning, ensuring continuity when key team members transition.

By the end of this process, your business will have a clearly defined chain of command, stronger communication, and improved accountability across departments.

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Key Performance Indicator (KPI) Development and Monitoring

Another critical service I offer as a Fractional COO is KPI (Key Performance Indicator) Development and Monitoring.

A KPI measures what makes your business money—or what costs it money. I help identify, track, and improve the metrics that matter most.

For example, if you run a restaurant, your KPIs might include:

• Customer traffic (number of people walking in daily).

• Average ticket size (average spending per customer).

• Food costs vs. menu pricing (to identify waste or inefficiency).

Once we’ve identified your KPIs, I help you:

1. Document the right metrics to monitor.

2. Track and visualize those indicators using tools like Excel or dashboards.

3. Develop strategies to improve performance in those areas.

The goal is to give you visibility into what’s really driving—or holding back—your profitability.

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Additional Fractional COO Services

Beyond those main categories, I also offer a range of other Fractional COO services depending on your needs, including:

• Cost control and financial efficiency.

• Standard Operating Procedure (SOP) development and documentation.

• Risk management and contingency planning.

• Employee training and leadership development.

• Supply chain management and vendor optimization.

• Exit and succession planning for long-term stability.

Many small business owners don’t have the time or resources to handle these tasks effectively. That’s where I come in—to help create structure, consistency, and control.

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Closing Thoughts

I hope this video gives you a better understanding of how Fractional COO services can help streamline your operations, strengthen your team, and position your business for sustainable growth.

If you’re ready to take your company to the next level, visit my website below for details and pricing on my Fractional COO packages.

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Call or Text Dr. Paul, MBA.

321-948-9588

Email: Paulb@QualityBusinessPlan.com

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