Why You Cannot Tell What Is Working Right Now

It is not that your marketing is bad. It is that you cannot see it. Three things hide the answer.

1

Everything Runs at Once

Flyers, a sponsorship, social ads, a map listing, and referrals all run in the same month. When the phone rings, nobody knows which one rang it.

2

Customers Hear You Twice

They see your truck, then search your name, then call. The search gets the credit. The truck did the work.

3

You Judge by Feel

A busy week after an ad feels like proof. A slow week feels like failure. Neither one tells you anything without a count.

So owners keep paying for all five, because cutting the wrong one feels risky. That is how marketing budgets grow while results stay flat. The cure is not more marketing. It is a count.

None of this means you are doing something wrong; you are great at the trade, and nobody handed you the business side of marketing, which is exactly what Dr. Paul helps you build, one simple habit at a time.

Four Ways to Work With Dr. Paul

02

Business Plan Writing

Know what brings customers and ready to scale it? Dr. Paul helps you put a growth plan and financials in front of a lender.

Business plan writing →

03

Fractional CFO/COO

Want someone reading the marketing numbers with you every month? Part-time CFO and COO help so you can run the shop.

Fractional CFO and COO →

04

Small Business Education

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One Month of Counting: Five Channels, Side by Side

Illustration: a made-up Pompano Beach service shop that asked every new customer “How did you hear about us?” for one month. Here is the tally.

ChannelMonthly costNew customersCost per customer
Door hangers and flyers$4001$400
Social media ads$6004$150
Map listing and reviews$0 (owner’s time)9$0
Local sponsorship banner$5001$500
Referral thank-you gifts$1008$12.50
Total$1,60023about $70

Look at what the average hides. About $70 per customer sounds fine. But two channels, the map listing and referrals, brought 17 of the 23 customers for $100. Two others, flyers and the banner, cost $900 and brought 2. Social ads sit in the middle at $150 each, which is worth it only if a new customer earns you more than that.

One month is not enough to cut anything. But it is enough to stop guessing, and it shows exactly where to look next month.

Pompano Beach Marketing You Pay For in Hours, Not Dollars

Not every channel shows up on a credit card statement. Pompano Beach has a few local networks that cost you evenings instead. Count them the same way.

4th Mondaymonthly Economic Development Council meeting, 4:00 p.m., Cultural Arts Meeting Room
City + Chamberthe public/private partnership behind that council
Broward OESBDthe county’s Office of Economic and Small Business Development, also on the City’s partner list

Source: City of Pompano Beach, Strategic Partners. The City’s Economic Development pages also include Business Incentives and Home Grown Businesses sections.

Here is the trap. A monthly meeting, a ribbon cutting, a county workshop: each one feels like marketing, and each one may be worth it. But two hours a month is still a cost. Put it on your tally as a channel. Turn the hours into dollars at what your time is worth, then count the customers who say “I met you at the council meeting” or “the county sent me.”

After three months you will know if the room is a lead source or a nice evening out. Both are fine. Only one belongs in your marketing budget.

Set Up the Tracker in One Afternoon

  1. Pick one question and never skip it

    “How did you hear about us?” Ask it on the phone, at the counter, and on your online form. Every customer, every time. The habit matters more than the wording.

  2. Give each channel a name

    Write down the five or so things you pay for. Where you can, give each its own code, link, or phone number so customers do not have to remember.

  3. Log the answer next to the sale

    A notebook, a spreadsheet, or a field in your invoicing tool. Date, customer, channel, sale amount. Thirty seconds per customer.

  4. Add it up on the first of the month

    Customers per channel, cost per channel, cost per customer. Put the totals where you will see them. Then read the next section.

Keep, Cut, or Test: What to Do With Each Channel

First, know what one new customer is worth to you: the profit on their first sale, or better, on their first year. Then compare.

Is the cost per customer lower than what a customer is worth to you?
Yes, clearly

Keep

Keep it and try a little more of it. Watch whether cost per customer holds as you spend more.

No, after a fair test

Cut or Fix

After two or three months of tracked results, change one thing, the offer, the message, or the area. If it still fails, cut it.

Too few customers to say

Test

Run it one more month with its own code or phone number so every customer it brings gets counted.

Not sure what a customer is worth to you? That is the number to bring to the call.Call or text (321) 948-9588 →

New Neighbors on Atlantic Boulevard, and Why Tracking Matters More

When an area changes, the old marketing mix may stop matching the new customers. Pompano Beach is changing.

  • East Atlantic Boulevard growth

    The City reports that Mayla Pompano, 355 residential units at East Atlantic Boulevard and NE 24th Avenue, was made possible by the Pompano Beach CRA’s Real Estate Development Accelerator Program. New residents could find you on a map, from a neighbor, or walking past, and none of that shows up unless you ask. City of Pompano Beach, March 2024.

  • Greater Pompano Beach Chamber of Commerce

    Described by the City as an organization of over 700 business and professional people. If you pay for a membership or an event, give it a line on your tally sheet like any other channel. City Strategic Partners page.

  • City and county business tax receipts

    The City’s Business Tax Receipt Division issues the city receipt for businesses inside city limits. Broward County issues a separate receipt, valid October 1 through September 30. Keep both current before you spend on ads. City BTR page.

The rest of the region’s marketing and sales questions are on the South Florida business consultant pillar. For the full marketing toolkit, see the small business marketing guide, and for how a monthly count fits into running the business, Dr. Paul’s Organize-Plan-Grow™ strategy.

Dr. Paul’s Insight: Spending Is Not the Same as Knowing

Dr. Paul’s Insight · From Marketing for Small Businesses, Book 4, Chapter 16, “Four Flyers, One Customer: A Raccoon’s Napkin” · Dr. Paul’s Fabled Forest Business School Series

“I’m paying for five kinds of marketing. Which one is working?”

Dr. Paul’s take: Almost every owner who asks that is paying for something that is not working and something that is, and cannot tell them apart. The answer is never a fancier tool. It is a napkin, a pen, and one question asked every single time. In a growing area like East Atlantic Boulevard, new neighbors could be finding you in ways you have never paid for. You will only know if you ask. Read more in the attribution section of Dr. Paul’s small business marketing guide.

Tracking What Works, Taught One Forest Owner at a Time

Marketing for Small Businesses book cover, Dr. Paul's Fabled Forest Business School Series Book 4

Dr. Paul’s Fabled Forest Business School Series · Book 4

Marketing for Small Businesses

Book 4 walks through small business marketing one Fabled Forest owner at a time, including the raccoon paying for five kinds of marketing with no idea which one works. Each chapter opens with a question real owners ask, then shows the fix in plain language.

Get Book 4 on Amazon →

Marketing Questions Pompano Beach Owners Ask

How do I know which marketing is working for my small business?
Ask every new customer how they heard about you, write the answer next to the sale, and add it up once a month. Divide what each channel cost by the customers it brought. The channels with the lowest cost per customer are working. The rest need a fix or a cut.
What is marketing attribution?
Attribution is matching each customer to the marketing that brought them in. Big companies use software. A small business can do it with one question at checkout, a tally sheet, and a monthly review.
How long should I test a marketing channel before cutting it?
Give most channels two or three months of tracked results before you decide. One slow week tells you nothing. If a channel brings almost no tracked customers after a fair test, change one thing or cut it.
Does a Pompano Beach business need a city and a county business tax receipt?
The City of Pompano Beach requires a Business Tax Receipt to operate within city limits, and Broward County issues a separate county receipt valid October 1 through September 30. Confirm both before you advertise.
Can Dr. Paul help me figure out which marketing to keep?
Yes. In business consulting, Dr. Paul helps you set up a simple tracker, reads your first months of results with you, and helps you decide what to keep, cut, or test. No software required.

Stop guessing. Ask, write it down, add it up.

Dr. Paul Borosky, DBA, MBA

Business Consultant, Author & Educator | 14+ Years | 1,000+ Clients Served

DBA, National University MBA, Focus in Finance, Webster University Serving South Florida from Deltona, FL

Dr. Paul Borosky, DBA, MBA is a business consultant, author, and educator, and the founder of Quality Business Plan. He works with Pompano Beach and South Florida owners on marketing, business planning, financial modeling, fractional CFO services, and the everyday problems of businesses that depend too much on their owners. He is the creator of Dr. Paul’s Organize-Plan-Grow™ Strategy, author of numerous published books on Amazon including Dr. Paul’s Fabled Forest Business School Series, and publisher of over 1,000 business-focused videos on YouTube. He has taught as an adjunct college instructor and teaches in Florida public schools.

14+
Years Experience
1,000+
Clients Served
$100M+
Projects Funded
1,000+
YouTube Videos

This page is for general educational purposes only. It is not legal, financial, tax, accounting, or other professional advice. The worked example uses an illustrative business with made-up figures. Local rules, programs, and data are cited to their sources and change over time. For decisions about your own business, consult a qualified professional.