What Is Small Business Marketing?

Marketing is helping the right people find out you exist and giving them a true reason to choose you. It is not bragging, and it is not shouting at everyone. For a small business it comes down to four jobs: know who you are for, say it plainly, show up where those people already look, and count what works.

1

Target

Know exactly who your business is for, and who it is not for, so every dollar goes to the right people.

  • Target market
  • Segmentation
  • Relationship marketing
2

Message

Say what you do, what they get, and why you, in plain words, under one name and one look.

  • Positioning
  • Value proposition
  • Brand identity
3

Reach

Show up in the two or three places your customers already look, with something useful in their hands.

  • Collateral and direct
  • Content and calendar
  • Referrals and reviews
4

Measure

Ask how every customer heard about you, count it, and spend next month where the count says.

  • Attribution
  • Conversion rate
  • Marketing budget

Small businesses cannot outspend big ones, and they do not have to. They can know their customers by name, say something specific, and be local in a way no chain can copy. Marketing that starts with a clear customer and ends with a count is the growth side of Dr. Paul's Organize-Plan-Grow™ Strategy.

Loud is not the same as found, and found is not the same as kept. Small businesses win on the second half.

Dr. Paul Borosky, DBA, MBA, Marketing for Small Businesses

Find the Reason Customers Are Not Calling

Each foundation opens with a question a real owner asks. Start with the one that sounds like you. The first ten are about being found: who you are for and what you say. The second ten are about being chosen: content, referrals, reviews, and counting what works. Need a term? The marketing glossary defines 62 of them in plain English.

Part One: Being Found, Telling the Right Customers You Exist

Foundations 1 to 10
01Target

How to Find Your Target Market, With Examples

"I'll haul anything for anybody. Why isn't anybody calling?"Chapter 1 · Anything for Anyone: A Raccoon's Flyer

A target market is the specific group of customers your business is built to serve best. A target customer is one of them, described so clearly you would recognize them walking in.

Read the full guide →
03Message

How to Build Brand Awareness for a Small Business

"If my work is good enough, won't they find me?"Chapter 3 · The Studio with No Sign: A Squirrel's Secret

Brand awareness is whether the people you serve know you exist at all. Visibility is the practical side: a sign, your name on the work, a sentence you can say out loud.

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07Message

What Is Brand Identity? Name, Logo, and Look

"Everybody knows Frankie's. Why can't anybody say what it is?"Chapter 7 · Three Trucks, Three Names: A Fox's Blur

Brand identity is the name, mark, colors, and look that let a stranger recognize you the second time. A brand is what they expect when they see it.

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08Message

Why Brand Consistency Matters, and When to Rebrand

"I keep refreshing the brand. Why does nobody remember us?"Chapter 8 · New Name Every Season: A Monkey's Signboard

Brand consistency is the same name, look, and voice everywhere, long enough that strangers stop having to think. Recognition takes repetition, and a rebrand resets it.

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09Reach

What Is Marketing Collateral? Examples for Small Business

"I have a brochure. It's a good brochure. Why would I need a new one?"Chapter 9 · The Brochure from Twenty Years Ago: A Beaver's Pamphlet

Marketing collateral is every printed or posted piece that speaks for you when you are not there: brochure, sign, card, price list, menu, and listing. Each must be true today.

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Part Two: Being Chosen, Earning It Once They Know

Foundations 11 to 20
11Reach

What Is Content Marketing? A Small Business Guide

"Why would I give away what I know? That's the service."Chapter 11 · The Sheet Everyone Took: An Octopus's Packing Guide

Content marketing is being useful to the people you want as customers before they buy, so they trust you when they need you. Good content is worth keeping even without your name.

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12Reach

How to Create a Marketing Calendar and Stick to It

"I'll send it when it's right. Why does everyone keep asking when?"Chapter 12 · Draft Fourteen, Not Ready: An Ant's Unsent Notice

A marketing calendar is a fixed schedule for what goes out and when, with one owner and a set date. Cadence beats perfection: good enough to ship means true, useful, and clear.

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13Reach

How to Ask Customers for Referrals and Reviews

"They love the place. Isn't that enough? Why would I ask them for anything?"Chapter 13 · Her Sister Would Love It: A Labrador's Unasked Favor

Referral marketing turns customers who already like you into the way new customers find you, on purpose: ask for the referral, ask for the review, and make both easy.

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14Reach

How to Respond to a Bad Review

"One bad review out of a hundred good tours. Why does everyone read that one?"Chapter 14 · The Card He Kept Tearing Down: A Horse's Bad Review

Reputation management is what you do about what is said about you where other customers can see it. Respond in public, fix the cause, and leave the review up.

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15Message

How to Differentiate Your Business From Competitors

"He copied my jar, my crown, and nearly my name. What am I supposed to do, sue a sea otter?"Chapter 15 · Feel It, It's Real: A Bee's Knockoff

Differentiation is making the real difference between you and a competitor visible. It is usually the people, place, process, or proof, the things nobody can copy in an afternoon.

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17Measure

What Is Conversion Rate? Attention vs. Action

"Everybody loves the board! Why is nobody in the chair?"Chapter 17 · Three Hundred Waves, One Chair: A Monkey's Board

Conversion rate is the share of people who noticed you who then took the action you wanted. Waves, views, and followers are attention. Sales and bookings are action.

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18Measure

How to Set a Marketing Budget for a Small Business

"My name is on every banner in the forest. How is that not marketing?"Chapter 18 · The Mayor's Name on Everything: A Horse's Sponsorships

A marketing budget is a fixed amount, decided in advance, spent on purpose where it reaches customers. Cost per customer shows which channels earn their share.

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19Measure

What Is Word-of-Mouth Marketing? How to Grow It on Purpose

"I've never spent a coin on marketing. Word of mouth works! Doesn't it?"Chapter 19 · Everybody Knows Louie: A Labrador's Full Room, Same Faces

Word-of-mouth marketing is customers telling others about you. It is real and free, but it only reaches as far as your customers' circles unless you feed it on purpose.

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20Target

What Is Relationship Marketing? How Small Beats Big

"They've got four hundred posters and a hawk. I've got a sign. How do I compete with that?"Chapter 20 · Four Hundred Posters, One Sign: A Squirrel's Fair

Relationship marketing is built on knowing customers as individuals and staying in touch on purpose. Personal, specific, and local are what small can do that big cannot.

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Each foundation gets a full chapter in the book, plus Doctor Owl's Wise Words and Dr. Paul's Nutshell. Every term lives in the glossary.Get all 20 on Amazon →

Read a Chapter: The Raccoon Who Marketed to Everyone

Dumpster Dani printed six hundred flyers for anyone, anything, any time. The phone stayed quiet. If your marketing talks to everybody, this one is for you. Here is how Chapter 1 begins.

Chapter 1 · Target Market

Anything for Anyone: A Raccoon's Flyer

"I'll haul anything for anybody. Why isn't anybody calling?"

The Lone Oak's stove had burned all winter, and by the first week of real spring there were eleven sacks of ash in the lean-to behind the kitchen, and Mrs. Owl-Willow had said the word "eleven" twice at breakfast without otherwise commenting, and so on Thursday Doctor Owl sent for Dani.

He did not have to send far. Her flyer was on the Lone Oak's own gate. It was on the library door, under the workshop flyer, and on the bank, and on the lamppost by Louie's, and on the side of the lamppost by Louie's that faced the other way. He had seen one on a tree halfway to the creek, where there were no doors at all. WE HAUL ANYTHING FOR ANYONE. ANY TIME. ANY PLACE. Under it, smaller: DUMPSTER DANI'S HAULING AND DISPOSAL. IF IT FITS, WE'LL HAUL IT! And a drawing of the truck, piled impossibly high.

The truck arrived at ten, and parked across the gate and part of the hedge.

"Doc!" Dani swung down from the cab. Behind her, Rufus and Roy climbed down from the other side in their matching caps and stood, in turn, waiting. "Ash, right? Eleven sacks? Say no more. We'll have it gone by lunch. Boys, the lean-to." The boys went. Dani did not. She leaned on the gate and looked at her own flyer on it, with real affection. "You saw it, right? Six hundred. Every door in the forest. Printed them in the winter when the zones freed up the mornings." She tapped it. "Anything for anyone. Can't miss."

"Does it include ash?"

"Doc. It includes everything. That's the whole point." She looked at the truck, which was empty, and which had been empty when it arrived. "That's why I don't get it. Six hundred flyers. Six hundred. And the phone's..." She waved a paw at the cab. "I mean, you called."

"You were already on my gate."

"See? Works."

Rufus came round the corner with two sacks and set them in the truck. Roy came round with two more. They did this in silence, in turns, and the truck began to fill, and Dani watched it fill with the expression of a raccoon who would rather have been doing it herself and had been told, more than once, not to.

"How many jobs this week?" asked Doctor Owl.

"Plenty. Lots. A piano, Tuesday." She said it before she could stop herself, and then looked at him, and he did not say anything, and she went on more quietly. "Different piano. Across the forest. Guy haggled me down two coins because it was 'just a piano.' Took the boys all afternoon. And a shed roof, and some fence posts for a hedgehog out past the mill, who paid half and said he'd mail the rest." She counted on her claws. "And three of the regulars. The ones who don't call. They just have the standing Tuesday."

"Which regulars?"

"The stationer at number four. Frankie's, for the boxes and the ash. Alton's, for the metal." She shrugged. "Shop stuff. Weekly. They don't call because they don't have to. They're the boring ones."

Doctor Owl, who had been straightening the ash sacks in the truck so that their labels faced the same way, stopped, and looked at her over his spectacles.

"Say the last part again," he said.

Six hundred flyers, a quiet phone, and three customers she called boring. What did Doctor Owl hear in that last line? The rest of Chapter 1 is in the book.

Keep Reading on Amazon →

Would the Right Customer Find You Tomorrow?

Four questions, one for each job. They come straight from line 4 of the Owner's Scorecard in the back of the book. Yes or no. Be honest.

  1. Target

    Can I say in one sentence who my business is for, and who it isn't, and does my marketing go to the first group instead of to everyone?

  2. Message

    Does everything a stranger sees (the sign, the label, the card, the page) say what I do, what they get, and why me, in plain words, under one name and one look that hasn't changed this year?

  3. Reach

    Am I in the two or three places my right customers are already looking, with something useful in their hands, and do I answer what's said about me in public?

  4. Measure

    Do I ask every new customer how they heard about me, write it down, count it monthly, and spend next month's money where the count says?

Your score: four yeses is a 5. Three is a 4. Two is a 3. One is a 2. None is a 1. Most owners start at a 2, usually with a zero on Measure. That is normal, and it is the cheapest one to fix.

Marketing for Small Businesses

Marketing for Small Businesses by Dr. Paul Borosky, DBA, MBA

Book 4 of Dr. Paul's Fabled Forest Business School Series. The forest owners can run their businesses, read their numbers, and handle the rush. Now they have to get found by the creatures who would love what they do, while a hawk with a huge budget papers the forest with his name. Each chapter follows one owner through one marketing problem and teaches one real marketing idea by its real name.

  • 20 chapters in two parts: being found and being chosen
  • Dr. Paul's Nutshell after every chapter: what it is, why it matters, how to use it, and one question for you
  • Doctor Owl's Wise Words and Mrs. Owl-Willow's Reminder: the lesson in one line, twice
  • The Talon Way: seven big-budget shortcuts that buy attention and never earn a second look
  • A full glossary with every marketing term defined
  • Line 4 of the Owner's Scorecard, to pick the first fix and measure it in 90 days
Get the Book on Amazon →
For Business Students and Teachers

Terms like market segmentation, positioning, value proposition, and conversion rate are taught by their textbook names and tied to a story you can picture: a flyer on every door, a jar with a blank label, a board full of waves and an empty chair. That makes the book a plain-English companion for intro marketing and small business courses. Teaching one and want to talk about using it? Call or text Dr. Paul at (321) 948-9588.

Every Book Adds a Line to the Scorecard

Every book in Dr. Paul's Fabled Forest Business School Series adds one line to the Owner's Scorecard. The first three built a business that runs, counts, and holds up when it gets busy. Marketing makes sure the right customers find it.

Books 5 to 10 (Sales, Strategy, Growth, Human Resources, Technology and AI, Survival) are coming next. See every current title on Dr. Paul's business books page.

Common Questions About Small Business Marketing

What is small business marketing?
Small business marketing is helping the right people find out you exist and giving them a true reason to choose you. It covers who you serve, what you say about yourself, where you show up, and how you measure what brings customers in. It does not require a big budget, just a clear customer and a count.
What are the four main jobs of marketing?
Dr. Paul groups them into four: target, which is knowing who you are for; message, which is saying what you do and why you in plain words; reach, which is showing up where your customers already look; and measure, which is counting where customers came from and spending accordingly.
What is the first step in marketing a small business?
Define your target market. Write one sentence about who your business is built to serve best, and one about who it is not for. Every other marketing decision, from the words on your sign to where you spend money, gets easier and cheaper once that sentence exists.
How much should a small business spend on marketing?
There is no single right number. Common rules of thumb run from a few percent of revenue up to around ten percent for businesses trying to grow fast. More important than the amount is deciding it in advance, spending it where your best customers are, and tracking the cost per customer each channel brings.
Who is Marketing for Small Businesses written for?
Small business owners, managers who handle marketing without a marketing department, and business students. Every marketing idea is taught by its real textbook name, defined in a glossary, and summed up in Dr. Paul's Nutshell at the end of each chapter, so it works for an owner fixing a quiet phone or a student studying for an exam.
Is word of mouth enough for a small business?
Word of mouth is real and free, but it only reaches as far as your current customers' own circles. Most businesses that rely on it alone stop growing once those circles are full. Asking for referrals and reviews on purpose turns word of mouth from luck into a plan.

Learn to get found with the book. Call when you want help with your plan.

Dr. Paul Borosky, DBA, MBA

Business Consultant, Author & Educator | 14+ Years | 1,000+ Clients Served

DBA, National University MBA, Focus in Finance, Webster University

Dr. Paul Borosky, DBA, MBA is a business consultant, author, and educator, and the founder of Quality Business Plan. He helps small business owners across the United States and Canada with business planning, financial modeling, fractional CFO and COO work, and the growth decisions that come after the business runs. He has built his own practice on content, referrals, and teaching, the same small-budget marketing this book covers. He is the author of numerous books on Amazon and has published over 1,000 business videos on YouTube. He has taught as an adjunct college instructor and teaches in Florida public schools.

14+
Years Experience
1,000+
Clients Served
$100M+
Projects Funded
1,000+
YouTube Videos

This page is for general educational purposes only. It is not legal, financial, or other professional advice. Trademark and advertising rules vary, so talk with a qualified professional before registering a name or making claims about a competitor. The Fabled Forest, its characters, and its businesses are fictional.