Where Your Customers Actually Look, Moment by Moment

Most owners pick marketing by what a salesperson pitched last. Flip it. Start with the customer’s day and ask where they turn at each step. Then be there.

The momentWhere they lookWhat you need there
A need shows upA phone search, usually with a mapA complete, current map listing: hours, photos, service area, and recent reviews
They ask aroundNeighbors, coworkers, school and parent groups, HOA newslettersHappy customers who know you want referrals, and a card or link that is easy to pass along
They compare two or threeYour website and your reviewsOne clear page: what you do, who it is for, where you work, how to book
They are ready to buyYour phone, a text, a booking linkSomeone who answers, or a callback inside the hour
After the saleTheir inbox and their mailboxA thank-you, a reminder when it is time again, a reason to come back

Read the last column again. Almost none of it is advertising. It is being findable, being easy to recommend, and staying in touch. That is cheaper than ads, and it compounds. Every customer you keep in touch with is one more person who could send you the next one.

Notice where the money usually goes instead: a billboard, a sponsorship, a one-day booth. Those can work. But if the five rows above are weak, the booth just sends people to a listing with no hours and a phone that goes to voicemail. Fix the path first. Then pay to send traffic down it. The small business marketing guide covers each step in more depth.

Four Ways to Work With Dr. Paul

02

Business Plan Writing

Need funding to grow into a bigger Pembroke Pines space? Dr. Paul helps you build a plan and financials a lender can read.

Business plan writing →

03

Fractional CFO/COO

Already busy and still not sure which marketing pays? Part-time help reading the numbers every month, so you can run the shop.

Fractional CFO and COO →

04

Small Business Education

Learn marketing, management, and money at your own pace with guides built for small business owners.

Small business education →

What Pembroke Pines Tells You About Your Customer

Pembroke Pines is a big, mostly residential city. That shapes where your buyers look and how they decide.

171,178residents in the 2020 Census, the second most populous city in Broward County
39.5median age, a city of working adults and households
20%+of residents under 18, which means a lot of families on busy schedules

Source: City of Pembroke Pines, Demographics (2020 U.S. Census figures).

What could that mean for you? Families with kids and full calendars may lean hard on two things: a quick phone search and a trusted recommendation from someone like them. A parent who needs a tutor, a plumber, or a party cake by Saturday may not browse. They may ask a group chat and call the first name that sounds safe. Your job is to be that name, in the chat and on the map.

Three local resources worth knowing before you spend a dollar on marketing:

  • Miramar-Pembroke Pines Regional Chamber of Commerce

    Named Chamber of the Year in its budget category by the Florida Association of Chamber Professionals in 2022. Networking events put you in front of other owners who serve the same households. Florida Chamber report.

  • City and county business tax receipts

    The City of Pembroke Pines requires a Local Business Tax Receipt, valid October 1 through September 30, with renewals online. Broward County issues a separate receipt. A current, legitimate business is easier to recommend. City LBTR page · Broward County local business tax.

  • Florida SBDC at FAU

    Advising for Broward and Palm Beach County small businesses, with a Broward office listed in Davie. Appointments required. Florida SBDC at FAU.

For the rest of the region’s marketing and sales questions, start at the South Florida business consultant pillar.

Dr. Paul’s Insight: Big Days Do Not Pay the Rent

Dr. Paul’s Insight · From Marketing for Small Businesses, Book 4, Chapter 10, “Nobody Walks Past: A Camel’s Catalog” · Dr. Paul’s Fabled Forest Business School Series

“The market’s one day a month. What do I do with the other twenty-nine?”

Dr. Paul’s take: That question is the whole problem in one line. Most owners show up big on one day, a home show, a festival booth, a grand opening, and then go quiet for the rest of the month. Pembroke Pines families do not schedule a broken AC or a birthday cake around your event. Direct marketing is how you stay in front of the people who already know you, on the ordinary days when they actually need you. Read more in the direct marketing section of Dr. Paul’s small business marketing guide.

The Other Twenty-Nine Days: Four Weeks to Stay in Front of Customers

One small job a week. No agency, no big budget. At the end of the month you are findable, you have a list, and you know what worked.

Week 1

Fix the Front Door

Claim and complete your map listing. Real hours, real photos, your service area, and a phone that gets answered. Ask three happy customers for a review.

Week 2

Build the List

Pull every past customer you can find: invoices, texts, emails. Get permission to stay in touch. This list is the most valuable marketing asset you own.

Week 3

Make One Direct Touch

One message to the list with a reason to act now: a seasonal check-up, a reminder, a referral thank-you. A postcard, an email, or a text. Pick one and send it.

Week 4

Ask and Count

Ask every new caller how they found you. Write it down. At month end, count. Do more of what brought people in. Drop what did not.

Then repeat it next month, a little better. That is the answer to the question on the market stall: you do not wait for market day. You stay in front of the people who already know you, on purpose, every week. Dr. Paul’s Organize-Plan-Grow™ strategy puts this kind of habit on a calendar so it actually happens.

Not sure which of the four weeks you are stuck on? Bring that one to the call.Call or text (321) 948-9588 →

Reach Customers in Pembroke Pines at Work and in Two Languages

The “they ask around” row in the table above does not happen in one place. In this city it may happen at a hospital break room or in a family chat in Spanish.

39.5%of Pembroke Pines residents were born outside the U.S.
17major employers named for the city, from Memorial Healthcare System to Publix
2big education employers on that list: Broward College and the School Board of Broward County

Source: Greater Fort Lauderdale Alliance, Pembroke Pines profile, updated April 15, 2025 (foreign-born share from the American Community Survey 2023 five-year estimates). The list also names AutoNation, Ryder, and the City of Pembroke Pines.

Two ideas follow. First, the recommendation may travel between coworkers. A nurse, a teacher, or a city employee who loves your work could tell a whole shift. A simple card or text link they can forward makes that easy. Second, with nearly four in ten residents born abroad, many households may compare you in Spanish or another first language. A map listing description and review replies in both languages could put you in front of buyers your English-only competitors miss.

Reaching Customers, Taught One Forest Owner at a Time

Marketing for Small Businesses book cover, Dr. Paul's Fabled Forest Business School Series Book 4

Dr. Paul’s Fabled Forest Business School Series · Book 4

Marketing for Small Businesses

Book 4 walks through small business marketing one Fabled Forest owner at a time, including the camel who only sells on market day. Each chapter opens with a question real owners ask, then shows the fix in plain language. Written for owners who would rather be doing the work than reading about marketing.

Get Book 4 on Amazon →

Questions Pembroke Pines Owners Ask About Reaching Customers

How do small businesses reach customers in Pembroke Pines?
Start with the places buyers already check: map and search results, neighbor recommendations, and your own past customers. Make your listing complete, give happy customers an easy way to pass your name along, and stay in touch with the people who already bought from you. Do those three every month before you spend on new ads.
Do I need a business tax receipt in Pembroke Pines before I market my business?
The City of Pembroke Pines requires a Local Business Tax Receipt for nearly every business operating in the city, valid October 1 through September 30. Broward County issues its own separate receipt. Get both current before you advertise, and confirm the details with the city and the county.
What is direct marketing for a small business?
Direct marketing is reaching a specific person with a specific message: a postcard to past customers, an email to your list, a text reminder when service is due. It usually costs less than broad ads because you only talk to people who already know you or look like your best buyers.
Can Dr. Paul help me build a marketing plan for my Pembroke Pines business?
Yes. Business consulting with Dr. Paul starts with where your current customers came from, then maps where the next ones are looking. You leave with a short monthly plan you can run yourself, not a stack of theory.

Stop waiting for market day. Be there on the other twenty-nine.

Dr. Paul Borosky, DBA, MBA

Business Consultant, Author & Educator | 14+ Years | 1,000+ Clients Served

DBA, National University MBA, Focus in Finance, Webster University Serving South Florida from Deltona, FL

Dr. Paul Borosky, DBA, MBA is a business consultant, author, and educator, and the founder of Quality Business Plan. He works with Pembroke Pines and South Florida owners on marketing, business planning, financial modeling, fractional CFO services, and the everyday problems of businesses that depend too much on their owners. He is the creator of Dr. Paul’s Organize-Plan-Grow™ Strategy, author of numerous published books on Amazon including Dr. Paul’s Fabled Forest Business School Series, and publisher of over 1,000 business-focused videos on YouTube. He has taught as an adjunct college instructor and teaches in Florida public schools.

14+
Years Experience
1,000+
Clients Served
$100M+
Projects Funded
1,000+
YouTube Videos

This page is for general educational purposes only. It is not legal, financial, tax, accounting, or other professional advice. The four-week plan is a general starting point, not a guarantee of results. Local rules, programs, and data are cited to their sources and change over time. For decisions about your own business, consult a qualified professional.